Terms and Conditions

IncomeMax CIC ("we" or "us") are committed to respecting and protecting your privacy.

This privacy policy (together with our website terms of use and any other documents referred to in it) sets out the basis on which we process information which we collect about you or which you provide to us (your "User Information") in connection with your use of: 

our website www.incomemax.org.uk ("our site"); 

any products, information or services provided on our site or by the IncomeMax team (together the "Service").

You should read this policy carefully to ensure you understand our views and practices regarding your User Information.

For the purpose of the Data Protection Act 1998 (the "Act"): 

we are the data controller of the User Information; and 

we are registered with the Information Commissioner's Office and our registration number is Z2193255.

If you have any concerns or comments in relation to this policy, you may contact us by emailing us at info@incomemax.org.uk 


The User Information we hold securely if you join ‘Our Community’ includes Personal Information. This is information which relates to you and from which you can be identified. It can include information such as your name, email address and telephone number. 

If you use our ‘Personal Money Advice’ Service then additional Personal Information is held securely on our CRM for six years. This can include financial information, family information, housing information as well as information about health, disabilities and debts. We may create Anonymous Data from the User Information we hold about you by removing all of the Personal Information. 

Whilst we take reasonable care of all of the User Information we hold about you, we take particular precautions in relation to your Personal Information and treat all of your Personal Information in accordance with the Act.

We obtain the User Information we hold in the following ways:

Information you give to us. You may give us information by filling out forms on our site or corresponding with us. This includes information when you register to use the Service and may include your name, address, email address and phone number.

Information we receive through direct contact with our team. We may receive information from 

(a) the institutions and partners which refer customers to us, with the Users consent 

(b) the User, through telephone conversations, face-to-face contact or other communications with the team


(a) Cookies are small data files produced by almost all websites to perform certain functions. The term "cookies" also includes similar technologies for collecting information including web beacons. 

(b) Cookies allow us to collect aggregated data about your access to our site. 

(c) We use cookies to recognise you and your preferences, enhance the performance of our website and to produce statistics such as the number of visitors, locations of visitors and the web browser and operating systems used for access. 

(d) The only cookies on our site that are set by third parties are those provided by Google Analytics. Google Analytics gathers anonymous information for the benefit of all users of the internet and to allow us to serve you with advertising that is relevant to you. You can opt out of Google's use of cookies by visiting https://www.google.co.uk/adwords/. 

(e) The only behavioural or targeting cookies are those that are set by Google Analytics. 

(f) You may be able to disable cookies through the settings on your browser but if you do so, if may affect important features of our Service.


We use your User Information for the following purposes:

to provide the Service to you;

to notify you about changes to the Service;

to ensure that the content on our site is presented in the most effective way for you and your device;

to improve our Service;

to administer our Service and for internal operations (including for data analysis, research, statistical and survey purposes); and

to measure the effectiveness of any advertising we serve to you.

In addition to the uses described above, you agree that we can use the Anonymous Data for all purposes in connection with the Service or our business. This may include aggregating your Anonymous Data with anonymous data we hold about other users of the Service.

We reserve the right to retain any Anonymous Data collected up to the point of cancellation and to continue using it in accordance with this policy.


We will only contact you by electronic means (such as SMS or email) to tell you about products or services you might be interested in if:

you are an existing customer and the products or services are similar to those we have previously supplied to you or which you have enquired about; or

you have consented to this.

Where we permit third parties to use your information for marketing purposes, they will only contact you by electronic means (such as SMS or email) if you have consented to this.

If you do not want us to use or allow others to use your User Information for marketing purposes, you can let us know at any time by emailing us at info@incomemax.org.uk 


We take all steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with our privacy policy.

We transfer Personal Information to destinations outside the European Economic Area (EEA). Four Customer Relationship Management System is held on Salesforce which is headquartered in the US and when we transfer your User Information to them, it may be held on servers outside the EEA. Salesforce fully complies with all relevant law and legisation, the aim of which is to ensure that companies in the US provide sufficient protection for personal data from EU countries..

Once we have received your User Information, we will use strict procedures and security features to prevent unauthorised access including:

by encrypting any Personal Information which we transfer to Salesforce and

having in place an agreement with Salesforce which requires it to have in place appropriate measures to safeguard the security of the Personal Information we send to them.

Full information on Salesforce security policy can be found at https://trust.salesforce.com/trust/learn 


Our Site may contain links to other websites. If you follow these links, please note that these websites may have their own privacy policies and we do not accept responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.


The Act gives you the right to access the Personal Information we hold about you. Your right of access can be exercised in accordance with the Act. You can make an access request at any time by writing to us at info@incomemax.org.uk 


All changes to this policy will be posted on our site and, where appropriate, notified to you by email. Please check frequently to see any updates or changes to this policy. Any changes to this policy will take effect as soon as they are posted on our site.